FAQ's
View related questions:
How long does it take for delivery?
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 3-4 weeks.
How can I track my order?
Once an order is submitted its details are emailed you. This email will contain the order number. You can login with your credentials to our site and track the order status as well as the order details.If you have any issues or queries please get in touch with our IT Support Team immediately. Drop us an email at support@herbalfame.com
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
What if I am not home when my package arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
Can I cancel an order?
No cancellations are allowed on Furniture categories once the order is placed. In case of any exception, at sole discretion of Herbal Fame, two-way shipping charges will be borne by the customer. In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture categories; the advance amount will be forfeited as cancellation charges.
What are the payment methods available?
1. Cash On Delivery (C.O.D)
2.Credit Card
Via eGHL (Visa or Mastercard / Internet Banking)
3. Invoice / Cheque / Offline Bank Transfer
Bank :
Bank Account :
Account Name :
After you made the payment,
please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : furnituredirectmy@gmail.com Note: Your purchased products will not be delivered until we have this confirmation.
2.Credit Card
Via eGHL (Visa or Mastercard / Internet Banking)
3. Invoice / Cheque / Offline Bank Transfer
Bank :
Bank Account :
Account Name :
After you made the payment,
please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : furnituredirectmy@gmail.com Note: Your purchased products will not be delivered until we have this confirmation.
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy".
